Returns & Exchanges

Thank you for shopping on Flumy

We want you to be completely happy with your new purchase.
If you don't love it, send it back!

RETURN POLICY

Orders can be returned within 30 days of purchase. We will gladly accept unwashed, unaltered, or unused merchandise in sellable condition for a full refund within this time frame. Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once the refund has been issued!

Flumy is not responsible for any lost returns. We recommend a shipping method with a proof of delivery or tracking number.

We currently do not generate return labels for international shipments; customers will be responsible for return shipments & cost.

EXCHANGES & PRICE MATCHING

We do not offer exchanges or price-matching at this time. Please follow the return policy steps for the items you wish to exchange and visit us to submit a new order for your new items.

Return Process

Step 1: Please email our customer service representatives at service@flumy.com to get a return authorization.

Step 2: After receiving your email with the return request, our customer service representatives will send the return instructions back to you via email. Please follow the instructions to process the return.

Return Address: COMM BLDG, 21-25 CHEUNG SHA, FLAT 1506, 15/F, CHEUNG HUNG, WAN ROAD, SHAM SHUI PO, HK